Administering Microsoft System Center 2012 Service Manager

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Course group:

Course Description

Duration: 4d

This four-day course is a mix of in-depth instructor led training and hands-on labs where you will learn about the features, server roles and components included in System Center Service Manager 2012 SP1. This class begins with an introduction to Service Manager 2012 followed by a detailed architectural discussion that explains how to design your Service Manager 2012 environment. Next, delegates will walk through an advanced installation of Service Manager 2012 and learn how to install the database, Management Server, Data Warehouse, and the Self Service Portal. Once the setup is complete, the delegates will perform other critical post installation configurations. With a Service Manager 2012 environment built, attendees will learn how to populate the Service Manager CMDB using connectors to other Microsoft and System Center products, including Active Directory, Configuration Manager, Operations Manager, and Orchestrator. They will then move on to learn about Service Manager’s role-based security. With security in place, delegates will then learn the details of how Incident, Problem, Change, Release, and Service Management are implemented, including the different configurations and customizations that are available in the tool. They will also learn how to take advantage of the knowledge base, lists, queues, and templates, as well as how the data warehouse and reporting work. Finally, the class will wrap up by looking at some of the advanced customization techniques available through the use of the Service Manager Authoring Console.